Agree the purchase with the seller first
Arrange the purchase and payment directly with the seller. Ask whether the item is dismantled and which floor it is on. Check its condition before collection; a listing photo may not show every detail.
Coordinate both ends
The seller must be present or arrange access. Share their available time window before fixing collection. Tell us who will receive the item at your end and check that it fits through your doorway and stairs.
Questions to ask the seller
What are the outside dimensions and which parts can safely be removed? Which floor is the item on? Is there a suitable lift and where can the truck load? Who will be there, when can it be collected and how will handover work?
Agree the purchase and payment directly with the seller. Transport by AllesOpWeg is not an inspection of the purchase or a guarantee of the item’s condition. Share only the contact details needed for collection.
From the details to a clear agreement
Tell us what you will prepare yourself and what you need us to do. Photos of items, doors and awkward corners help us assess the work. We agree the team, route and tasks before you approve the quote.
Practical answers
Good to know.
Can you collect from a private seller?
Yes. Make sure the purchase is arranged and the seller knows what is being collected and when. We confirm the transport separately.